REGULATIONS AND FORMS OF PAYMENT

Customers pay immediately after receiving goods in cash.

Transfer

For Customers who are the Company:
Name: JVS ELECTRONIC DISTRIBUTION JOINT STOCK COMPANY
Account Number: 174435689
At: Asia Commercial Bank – PHAN DINH PHUNG Branch – HCMC.

For individual customers:
Name: TRAN DUY DONG
Account Number: 0071000900699
At: Vietcombank Branch of REPUBLIC – HCMC

SHIPPING AND DELIVERY POLICY

“In the area where the company has a direct delivery route, the company will deliver the product to the customer at the customer’s registered location
In other areas: Customers receive goods at the company’s warehouses
Out of the province: The company supports delivery to the car industry (the remaining fee is borne by the customer) “

WARRANTY POLICY

– According to the stamp or warranty card.

POLICY CHANGE / PAYMENT AND REFUND

Time to receive and pay warranty
From Monday to Friday
Morning: From 8am to 12pm
Afternoon: From 13h to 17h00

Saturday
Morning: From 8am to 12pm
Except for holidays and Sundays.

Where is the warranty
– Products have a warranty period of 01-24 months. Depending on the product line.
– Products within the warranty period.
– Hardware error due to manufacturer.
– Products are warranted according to manufacturer regulations.
– You show the warranty card or warranty sticker is still on the machine when going for warranty.

The case is not under warranty
– Beyond the warranty period stated on the stamp and warranty card.
– Warranty card, warranty stamp, Serial number is torn, stuck, modified or cannot be determined.
– The products are peeled off the box, deformed due to falling, impact, damage caused by natural disasters, earthquakes, insects … caused.
– The product is moldy.

Note:
– Customers are responsible for shipping costs to the warranty center.
– After the warranty period expires, the repair cost will be supported by the warranty center with the most preferential price.

  • Product innovation policy:

    In order to ensure the interests of consumers, improve the quality of after-sales service, we exchange new products of the same type if the product has a problem that cannot be solved immediately (due to a technical error of the manufacturer). Products can only be exchanged when all of the following conditions are met:
    – New products purchased within 07 days from the date of sale. Customers buy online, time is calculated from the date they receive the product.
    – The product is not old, scratched, deformed and meets the warranty conditions.
    – Received products must remain intact, porous and full of accessories, promotional gifts (if any) …

    In case of not accepting to exchange or return product:

    – You want to change the category, product model.
    – User error.
    – Do not accept bonded errors (scratched, dented, distorted, broken, chipped, torn stamps, …) when customers have taken the product out of the store or received after delivery staff away.
    Note: Customers carefully review the product before buying, the product sold does not import. There are no exceptions. To ensure every customer always buys new products.

    JVS ELECTRONIC DISTRIBUTION JOINT STOCK COMPANY
    Tax code: 0312643616
    Office: 24 Giai Phong Street, Ward 4, Tan Bình District, Hồ Chí Minh City.
    Hotline: 0967 033 533

INFORMATION PRIVACY POLICY

a. Purpose and scope of collection

– To access and use some services on the website, you may be required to register with us personal information (member), including: Email, Full name, Contact phone number, address, company, username, password.

– We also collect information about visits, including page numbers

You see, the number of links you click, other information related to the connection to the website and the information that the Web browser (Browser) you use when accessing our website includes: : IP address, Browser type, language used, time and addresses that the browser accesses.

b. Scope of using information

Purpose of using information provided by Member to:

– Support customers when buying products

– Answering customers’ inquiries

– Provide customers with the latest information on our Website, perform customer surveys, promotional activities related to the website’s products and services if you subscribe to notification emails.

c. Information storage time

– Member’s personal data will be stored until a request to cancel or self Members log in and perform cancellation. Remaining in any case personal information Members will be kept confidential on the server of the website.

d. The address of the unit that collects and manages personal information

JVS ELECTRONIC DISTRIBUTION JOINT STOCK COMPANY
Office: 24 Giai Phong Street, Ward 4, Tan Bình District, Hồ Chí Minh City.
Hotline: 0967 033 533
Email: info@jvs.vn

e. Means and tools for users to access and edit their personal data.

– Members have the right to check, update, adjust or cancel their personal information by logging into your account and editing personal information or request the website to do this.

– Members have the right to send a complaint about the seller to the Board of Management of the website at: it@jvs.vn when receiving these feedbacks, we will confirm the information and case exactly as reflected by Thanh. tablets depending on the level, and will take timely measures.

f. Commitment to privacy of customer personal information

– Personal information of Members on the website we are committed to absolute confidentiality under the website’s personal information protection policy. Collection and use of information by each Member is only done with the consent of that customer unless otherwise provided by law.

– Do not use, transfer, provide or disclose to any third party personal information of a Member without the consent of the Member.

– In case the information server is attacked by a hacker resulting in the loss of Member’s personal data, the website will be responsible for reporting the incident to the investigating authorities for timely handling and notifying Thanh. tablets known.

– Absolutely confidential all information of Member’s online transactions including information of accounting vouchers and digital documents in the secure data center of level 1 of the website.

– The Board of Directors requires individuals when registering / purchasing as a Member, to provide all relevant personal information such as: full name, contact address, email, identity card number People, phone, account number, payment card number …, and are responsible for the legality of the above information. The website administrator is not responsible for nor does it resolve any complaint relating to that member’s benefits if it considers that all of the personal information provided by that Member when the initial registration is incorrect .

– The Board of Directors recommends that Members should keep confidential information related to their access passwords and not share them with anyone else. If using a shared computer, Members should log out, or exit all open Website windows.